Privacy Policy

Last updated: January 2025

1. Introduction

Takeoff and Estimating Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect information about you in various ways:

Information You Provide

• Contact Information: Name, email address, phone number, and company name when you fill out our contact form or request a demo.
• Account Information: If you use T&E Cloud, we collect the information needed to create and manage your account.
• Communication Data: Records of correspondence when you contact us for support or enquiries.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, and navigation patterns.
• Device Information: Browser type, operating system, and device identifiers.
• IP Address: Your internet protocol address for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process demo requests and provide product information
• Provide and maintain our T&E Cloud service
• Send you relevant updates about our products and services (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business (e.g., hosting providers, email services).
• Software Partners: When you request information about partner products (e.g., PlanSwift, Sigma Estimates), we may share your contact details with those partners to facilitate your enquiry.
• Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Secure data storage with access controls
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve your browsing experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal requirements).
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymise it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Phone: 1300 818 620
• Email: info@takeoffandestimating.com.au
• Address: Takeoff and Estimating Pty Ltd, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.